For Linda Bennett, advocating for patients comes naturally. With more than 30 years in home infusion services, Linda has devoted her time and talent to helping patients access vital care through financial and resource guidance.
As an AOM Patient Advocate, Linda works closely with patients to simplify the financial process and ensure they have access to available support programs, including evaluating insurance benefits, copay assistance programs, and zero-interest payment options when needed. Her collaboration with families, physicians, and multidisciplinary teams allows for seamless, coordinated, and accessible care.
“Being a patient advocate allows me to help patients transform an overwhelming health care journey into a manageable path,” Linda shares. “I want every patient to feel heard, respected, and confident in their care.”
Advocacy Comes Naturally
Her journey into infusion care began personally, when a family member required home infusion therapy. Watching specialized teams provide life-changing care inspired her to support others going through the same experience. She started in billing and collections and gradually advanced into leadership roles and national training. From there, she contributed to specialty program development before ultimately stepping into patient advocacy, the role she says feels like her true calling.
“I realized early on that I had a gift for patient advocacy,” Linda recalls. “Helping patients and families navigate the system, research resources, and understand their options inspired me. It’s incredibly rewarding to see the positive impact we can make and the peace of mind we can provide.”
A Day in the Life, The Three C’s
Linda describes her daily work in three words: Collaborate. Connect. Communicate.
Her role at AOM is multifaceted. She acts as a liaison between patients, providers, and insurance, helping patients understand their coverage and ensuring they can access the care they need. She listens carefully to individual concerns, answers questions, there’s no such thing as too many, and guides patients through often complicated paperwork.
“Medical coverage can be overwhelming for patients,” Linda explains. “I provide information verbally and in writing so patients can refer back to it. I reassure them it’s okay to ask questions, even the same question more than once.”
Her days are shaped by special moments shared by patients. One patient, she affectionately nicknamed “The Fish Whisperer,” regularly sends updates and photos from his fishing adventures, thanking Linda and the AOM team for helping him regain the quality of life that allows him to enjoy the outdoors again.
Another patient shared their gratitude after Linda stayed late to return a call, answering questions with “clarity and patience” and making record updates quickly. Her “upbeat manner,” the patient said, made their anxiety “disappear very quickly,” adding, “You are a credit to the company you work for.”
Her impact is reflected in the patients who call just to say thank you, share life updates, or express appreciation for her going “the extra mile.” Whether it’s resolving an insurance denial or enrolling someone in a copay assistance program, Linda sees each success as a shared victory.
Linda Found Her Home
Linda speaks passionately about AOM’s culture and why she considers herself an “AOM Lifer.”
“You could not hope to find a better service or company to work for in this very special industry,” she says.
She emphasizes that AOM has created a team that is knowledgeable across all departments, supported by strong, compassionate leadership. Innovation and continuous improvement are part of the company’s DNA, always seeking better ways to serve both external and internal partners.
“AOM promotes open communication, teamwork, and learning,” she explains. “If a billing process changes or new software is introduced, in-service training is provided. Leadership has a true open-door policy: they listen to suggestions and concerns.”
“The work motto is ‘Work Smarter, Not Harder,’ while patient care always comes first. It truly takes a village. Together, we are a patient’s support team, and we ALL make a difference.”
She also highlights AOM’s commitment to work-life balance, ethical practices, strong benefits, and growth opportunities.
“Great leadership, flexibility, room to grow, and a positive environment that results in excellent and compassionate care, that’s AOM.”
Infuse Your Career with Purpose
Linda’s story shows that every role plays a part in delivering exceptional patient care. AOM Infusion is seeking talented, compassionate professionals across the U.S. who want to grow, learn, and make a meaningful impact. Explore opportunities here: AOM Careers.
